- Does the portal only show my reports?
- How can you assure me that my account information and medical records are safe and secure on the Patient Portal?
- I did not receive the activation email after registering. How can I contact you for assistance?
- While creating my portal account, what does it mean when it says, “White spaces not allowed?”
- When will I be able to see the results of my exam?
- I am trying to access my bone density report. Why is it not showing?
- I forgot my username and password. How do I reset and log in?
- Instead of using the Patient Portal, can you fax me my reports?
- My test results were normal. Do I still need to keep my follow-up appointment with my doctor?
*NOTE: If you are a “Give Back Sundays” patient, your reports are not available on the portal at this time.
1) Does the portal only show my reports?
A. No. Through our Patient Portal, you can view your previous exams, access your reports, see any upcoming appointments, and make payments to your account.
A. Our portal uses 256-bit SSL (Secure Sockets Layer) encryption technology. This technology ensures that your online information is protected and remains confidential. All your information is password protected, as well. We would never put our patients’ privacy and safety at risk. We truly value every patient and his/her privacy at ZPR.
A. If you have any portal questions and/or concerns, visit the “Contact Us” page on our website and fill in the appropriate information. We will reply back to you as quickly as possible.
A. This simply means you cannot have any spaces in your username or password.
Example: Tom Sample is not allowed. TomSample is allowed.
A. There is a three business day delay (on average) on all reports being released to the portal. The reason for the delay is so your physician has an opportunity to see the report first and review the results with you.
A. Certain reports, such as DXA scans and CTAs, come from a different system and the full report may not be available on the portal. However, the full report is sent to your referring physician, as well as to any other physician you specified. If you would like a copy of the full report for your medical records, just request one through email or by phone.
A. To reset your password, click on “Forgot your password?” and type in your last name and date of birth. An email will be sent to you shortly with your portal username. You will be instructed on how to create a new password, as well.
A. As an outpatient medical practice, we are not legally allowed to fax any reports to patients. If you do not choose to use the Patient Portal, you may call, email, or visit one of our nine locations and request a copy of your report.
A. Yes! There may be other things related to your health that your doctor wishes to discuss with you, including your test results. Sometimes a negative test excludes only one possible reason why you may be having symptoms and further evaluation may be needed.