FAQs of Patient Portal

  1. Does the portal only show my reports?
  2. How can you assure me that my account information and medical records are safe and secure on the Patient Portal?
  3. I did not receive the activation email after registering. How can I contact you for assistance?
  4. While creating my portal account, what does it mean when it says, “White spaces not allowed?”
  5. When will I be able to see the results of my exam?
  6. I am trying to access my bone density report. Why is it not showing?
  7. I forgot my username and password. How do I reset and log in?
  8. Instead of using the Patient Portal, can you fax me my reports?
  9. My test results were normal. Do I still need to keep my follow-up appointment with my doctor?
*NOTE: If you are a “Give Back Sundays” patient, your reports are not available on the portal at this time.